Privacy Policy & Terms Conditions
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.Rusticfurnitureoutlet.ca (the “Site”).
COLLECTION OF PERSONAL INFORMATION
When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies. We also collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This information is referred to as “Device Information”.
We use cookies, log files, web beacons, tags, and pixels to collect Device Information.
When you make a purchase through the Site, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
We use both Device Information and Order Information to refer to “Personal Information” in this Privacy Policy.
USE OF PERSONAL INFORMATION
We use Order Information to fulfill any orders placed through the Site, including processing payment information, arranging shipping, and providing invoices and/or order confirmations. Additionally, we use Order Information to communicate with you, screen orders for potential risk or fraud, and provide information or advertising about our products or services if in line with your preferences.
We use Device Information to screen for potential risk and fraud, to improve and optimize our Site by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.
SHARING OF PERSONAL INFORMATION
We share Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, and Google Analytics to understand how our customers use the Site. You can read more about how Shopify uses your Personal Information and how Google uses your Personal Information. You can opt-out of Google Analytics.
We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or protect our rights.
BEHAVIOURAL ADVERTISING
We use Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising by visiting the Network Advertising Initiative’s educational page or by visiting the opt-out portals for Facebook and Google.
You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
DO NOT TRACK
Please note that we do not change our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.
CHANGES
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any changes will be reflected on this page.
- We are the sole owners of the information collected on this site.
- Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
- We will not sell or rent this information to anyone.
- We will use your information to respond to you, regarding the reason you contacted us.
- We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
- Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
- Your access to and control over Information: You may opt out of any future contacts from us at any time.
At Rustic Furniture Outlet, we are committed to offering affordable and competitive prices on all of our products. However, in the event that a product is listed at an incorrect price due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders at our discretion.
In the event of a pricing error, our pricing policy abides by subsections 74.01(2) and 74.01(3) of the Competition Act.
In the event of a pricing error, we reserve the right to void any portion of an online purchase that contains items with incorrect prices. If you have already been charged for the order, we will contact you as soon as possible to inform you that the order has been cancelled and refunded to your credit card.In some cases, we may offer you the option of paying the difference between the incorrect price and the actual price to complete the order. However, this is at our discretion and not guaranteed.
We apologize for any inconvenience this may cause and we are committed to providing transparent pricing policies to our customers. If you have any questions or concerns regarding our pricing policies or a specific product price, please do not hesitate to contact us. We are always happy to help.
At Rustic Furniture Outlet, we take pride in offering handcrafted and unique furniture pieces. While we strive to provide accurate measurements for each item on our website, it's important to note that due to the nature of the handcrafted process, there may be slight variations in size from one piece to another.
We do our best to provide measurements that are as accurate as possible and within reasonable accuracy. However, customers should keep in mind that sizes quoted on our website are approximate and may not be exact to the last millimeter or inch.
These variations are part of what makes our furniture unique and special. They reflect the individuality and craftsmanship of each piece, ensuring that no two items are exactly alike.
We want our customers to be satisfied with their purchase from Rustic Furniture Outlet, and we encourage you to reach out to us if you have any questions or concerns about the size or dimensions of a particular item. Our team is always happy to provide additional information or clarification on sizing, as well as offer guidance on selecting the best furniture pieces for your space.
Sales made to outside Canada are exempt from applicable sales taxes, however any customs and brokerages fees are the responsibility of the purchaser.
Sales shipped to provinces in Canada follow the following tax rates (HST, GST and/or PST):
- Alberta (5%)
- BC (12%)
- Manitoba (5%)
- NB (13%)
- Newfoundland (13%)
- Northwest Territories (5%)
- Nova Scotia (15%)
- Nunavut (5%)
- Ontario (13%)
- Quebec (5% + 9.975%)
- PEI (15%)
- Saskatchewan (5%)
- Yukon (5%)
At Rustic Furniture Outlet, we do our best to maintain accurate inventory records to ensure that the products we offer on our website are available for purchase. However, there may be times when an error occurs, and a product is mistakenly listed as available when it is not.
If you place an order for a product that is not actually available due to an inventory error, we will contact you as soon as possible to inform you of the situation.
We apologize for any inconvenience this may cause.
In the event of an inventory error, we will issue a full refund for the product in question. We will also do our best to suggest a suitable alternative product, if possible.
We want you to feel confident when shopping with Rustic Furniture Outlet, and we take every measure possible to prevent inventory errors from occurring.
However, mistakes can happen, and we are committed to making things right for our customers.If you have any questions or concerns regarding our inventory or refund policies, please do not hesitate to contact us. We are always happy to help.
Rustic Furniture Outlet (hereinafter, "We," "Us," "Our") is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions, and Privacy Policy (the “Agreement”). By opt-in to any of the Programs, you agree to be legally bound by these Terms and Conditions as updated from time to time and agree to have read our Privacy Policy. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify or update this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes. The Program allows Users to receive SMS mobile messages by opt-in to the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method, you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from [[shop_name]] via text messages through your wireless provider to the mobile number you provided. SMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply. If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out. You can also contact us for more information. If you wish to opt out please follow the procedures above. You acknowledge that any messages, including any STOP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number. You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS mobile messages, as a result of claims brought by the individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs. You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. You may not use or engage with the Platform if you are under eighteen (18) years of age. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of eighteen (18) years. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.