Politique de remboursement

As with all solid wood furniture, expect some variations in color and finish. Some warping and cracking is also inherent with rustic wood furniture and in many ways enhances its appeal. Our goal is to have satisfied customers and, hence, we inspect each piece prior to shipment. The kiln-drying process is used to minimize any cracking and warping, however climate changes can still affect wood over time and cannot be considered a reason for return. Please make sure you carefully read our suggested environment for wood furniture. We only ship furniture that we would be proud to have in our own homes.

If there is some damage to your furniture during shipping, or a defect due to manufacturing, we will repair or replace the damaged parts at our expense. Because many of our furniture pieces are handcrafted upon order, we generally do not accept returns from customers who order furniture and then later decide they ordered the wrong thing or do not like it. However, we will only accept returns provided the customer pays the original delivery charges, return shipping, and a 20% re-stocking fee.

Cancellations and Returns Policy

The purchasing starts as soon as you place your order, CCBS inc. is financially obligated to purchase the products you have ordered. Generally, we are not able to accept cancellations or returns. We may, at our discretion, make an exception to this policy. If you wish to request a change, please call us as soon as possible.

If you wish to return delivered items, you must call us at 1-800 764 7808 within 7 days after receiving them for return instructions. Items must be in original purchase condition and packaging for a refund of the product cost only, minus a 20% re-stock fee. Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return, you will also be responsible for the return shipping charges.